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Returns & Refunds Policy

Last updated: September 17, 2025

No returns or exchanges are accepted on any purchases made at Leisure Days RV Center Pembroke, whether in-store or online. Please review all product information carefully before purchasing and contact us with any questions—our team is here to help you choose the right RV, part, or accessory the first time.

Damaged or Defective Items

While we do not accept returns for change of mind, if your item arrives damaged or is defective out of the box, please contact us within 48 hours of delivery or pickup.

We will assist with:

  • Inspecting the item,

  • Reviewing photos and details provided, and

  • Coordinating a remedy permitted by the manufacturer or applicable law (which may include repair, replacement, or warranty support).

When contacting us, please include:

  • Invoice or order number,

  • Clear photos of the damage/defect and packaging,

  • A brief description of the issue,

  • Your preferred contact information.

Vehicle (RV) Purchases

Sales of new and pre-owned RVs at Leisure Days RV Center Pembroke are final upon delivery and/or registration.

Any concerns after delivery will be handled through:

  • Applicable manufacturer warranties, and

  • Our service department, in line with warranty terms and inspection.

Normal wear and tear, maintenance items, or damage caused by misuse, neglect, accidents, or modifications are not covered unless specifically outlined by the manufacturer.

Order Cancellations

Orders that:

  • Have entered processing,

  • Have shipped, or

  • Are special-order/custom items,

cannot be cancelled.

Deposits on:

  • Custom factory orders, or

  • Units undergoing pre-delivery inspection (PDI)

may be non-refundable, as detailed in your signed purchase agreement.

Non-Returnable Items

For clarity, the following are treated as final sale:

  • Electrical components and installed parts,

  • Special-order or custom items,

  • Clearance or “final sale” merchandise,

  • Opened, used, or improperly installed items not covered by warranty.

Warranties

Many RVs, parts, and accessories are covered by a manufacturer’s warranty. Leisure Days RV Center Pembroke will help facilitate warranty claims where possible; however, all coverage decisions and remedies are determined by the manufacturer.

Please retain your proof of purchase and any warranty documentation.

Need Help?

Questions before you buy, or need support with a recent purchase?

Our team can assist with:

  • RV selection and options,

  • Parts & accessory compatibility,

  • Warranty guidance and service bookings.

Email: [email protected]
Contact form: https://www.leisuredayspembroke.ca/contact-us
Phone: +1613-732-2200

All policies are applied in accordance with applicable Ontario and Canadian consumer protection laws.