When you invest in an RV from Leisure Days RV Pembroke, you’re not just buying a vehicle — you’re buying a lifestyle filled with exploration, family time, and unforgettable road trips. Along with that comes the reassurance of warranty coverage, designed to protect your RV from manufacturer defects and unexpected issues.
But what happens when something goes wrong? Understanding how RV warranties work, the steps involved, and your role as the owner is key to a smooth experience — especially when it comes to non-covered claims.
How the RV Warranty Process Works
1. Spotting a Problem? Start with Our Service Department
If something isn’t working quite right — whether it’s your furnace, fridge, plumbing, or slide-out — get in touch with our Service Team right away. Early detection is the best way to prevent further damage and increase the chances of warranty approval.
2. Initial Inspection & Diagnosis
Bring your RV to Leisure Days Pembroke, where our technicians will inspect the issue and perform any necessary diagnostics. This step helps us determine:
- The cause of the malfunction
- Whether it’s potentially covered under warranty
- Which warranty provider (RV manufacturer or component supplier) needs to be contacted
3. Submitting a Warranty Claim
Our experienced service advisors will handle the paperwork by submitting a claim to the appropriate manufacturer or extended warranty provider. This includes:
- A detailed explanation of the issue
- Diagnostic findings and supporting images
- Cost estimates for parts and labor
It’s important to understand that each manufacturer has their own claim process and approval timeframes.
4. Manufacturer Review and Decision
Once submitted, the claim is reviewed by the manufacturer or third-party warranty provider. No repairs will begin until we’ve received written authorization to proceed.
If the claim is approved, the repair is carried out at no cost to you (aside from any deductible if applicable). We’ll keep you informed every step of the way.
What If the Warranty Claim Is Denied?
Occasionally, a claim may be declined. Common reasons include:
- The problem falls outside of warranty coverage
- Wear and tear or misuse is suspected
- Maintenance has been neglected
- The warranty period has expired
In the event of a denial, you will be responsible for the cost of diagnostics, repairs, and any parts required. While this isn’t the outcome anyone hopes for, we want to be transparent and clear so that there are no surprises.
Your Role in the Warranty Process
As the RV owner, there are a few ways you can help ensure a smooth claim process:
- ✅ Review your warranty coverage — know what’s included and for how long
- ✅ Stick to scheduled maintenance — it shows that the unit has been well cared for
- ✅ Act fast — report concerns early to prevent further damage
- ✅ Keep records — documentation helps in any appeal or secondary submission
We’re Here to Help — Every Step of the Way
At Leisure Days RV Pembroke, our team is here to guide you through the entire warranty process. From diagnosing the problem to communicating with manufacturers and performing expert repairs, we’re on your side. Our technicians and advisors have the knowledge and experience to get you back on the road quickly and safely.
Have a warranty concern? Let’s get started:
? Visit our website
? Call us at 613-733-2200
? Email our Service Department: [email protected]
Let Leisure Days RV Pembroke be your trusted partner in RV ownership and after-sales support.
Learn more about our manufacturers warranty.
